Troubleshoot billing or access issues with a Premium membership

If your monthly membership payment for YouTube Premium or YouTube Music Premium is declined, we will notify you via email so that you tin take action and restore your membership.

After receiving this email:

  • You'll have 3 days to fix the issue before losing access to your Premium benefits. During this iii solar day period, we will regularly re-effort to process your monthly payment.

  • If after 3 days, we are still unable to successfully accuse you lot, your subscription will enter a "Paused" state for xxx days. During this paused state, nosotros volition still periodically endeavor to process a payment to restore your membership admission, unless yous cancel your subscription.

If you update your payment information during this time, your membership should be automatically restored during our next attempt to charge your payment method. If y'all practise not want to wait for the organization to re-effort the charge, y'all tin cancel your subscription and re-sign upwards to gain access right away.

If y'all believe you were charged for a paid membership but are unable to access your benefits, click hither.

If your payment for a paid membership was declined, you most probable need to fix an consequence with your payment method. Encounter our tips for how to practice this below.

Ready a declined payment

Your monthly membership payment may take been declined due to an result with your card or other form of payment. Once you fix any payment issues, the arrangement volition automatically try to accuse y'all again and restore your access to your membership benefits.

Make certain your carte information is upwards to appointment

Update at present

Payments often fail due to an expired credit card or an incorrect billing accost. To update this data:

  1. Go to youtube.com/paid_memberships if yous're on a calculator. If you're in the YouTube mobile app, click on your profile flick and then Paid memberships.
  2. Click the  next to the message "Current payment method could non be processed".
  3. Click Update payment method.

Nosotros recommend that yous cheque all of your carte information to make sure information technology is correct, including the expiration date. The zip code listed for your payment method should as well match the nothing code of the current billing accost of your card.

If your payment method on file can no longer be used, please add or cull another payment method.

Tip: If you don't see the option to "Update payment method" from the link above, you lot can also update the payment method for your membership from the Google Pay Subscriptions and Services folio.

Submit whatsoever requested data

If you see an error bulletin requesting that you lot submit additional information to Google, please follow the instructions to submit those details. For instance, y'all may demand to verify your identity on Google Pay earlier being able to buy using your Google business relationship.

You lot can also check Google Pay at whatsoever time for alerts or requests to fix account issues.

Check you have enough funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Bank check your account to make sure y'all have enough to consummate the purchase.

Contact your bank or card issuer

Your carte may accept specific restrictions which cause your payment to fail. Contact the bank or company that issued your card to inquire about the transaction and see if they know the reason for the decline.

If you're exterior of the U.S., you volition also demand to ensure your menu and banking company support international transactions. Depending on your country, y'all may likewise demand to contact your bank to authorize your card'southward utilize for online transactions.

Try to pay with a dissimilar payment method

Update at present

You can try switching to some other grade of payment past following these steps:

  1. Go to youtube.com/paid_memberships if you're on a figurer. If you're in the YouTube mobile app, click on your profile pictureand then Paid memberships.
  2. Click the icon next to the message "Electric current payment method could non be processed".
  3. Click Update payment method.
  4. Select a dissimilar payment method.

Tip: If you are notwithstanding having trouble using your payment method to purchase on YouTube, you tin can consider paying with Google Play balance (if it's available in your country). Y'all can find which countries have Google Play balance available here.

Beginning, add to your Google Play balance and and then select the "Google Play Residue" selection as your payment method. You tin can too read more than most redeeming your Google play balance.

Fix bug with accessing benefits afterwards being charged

You may have tried to make a buy or received a notification of a accuse (such as a bulletin from your mobile carrier), but have noticed that you don't actually have access to what you bought. This can happen if your charge is still beingness candy, or has been declined.

About authorization holds and awaiting transactions

Awaiting charges on Google Pay or your bill of fare argument are authorization holds that haven't been processed notwithstanding.

It's possible to see multiple awaiting charges for the same subscription payment, as each pending charge represents an authorization attempt. If a charge is "Pending" instead of candy it has not been charged to you, and whatsoever unsuccessful card authorization attempts for a payment will drop off from your statements on their ain and volition not be billed to you.

How to bank check a pending charge

  • Check your billing argument or Google Pay. If you click into the transaction on Google Pay, you should see the purchase listed as a "Pending" accuse rather than completed.
  • Search for an e-mail receipt. Yous will receive an email receipt from YouTube if a charge is really processed.
  • Yous can likewise check Google Pay at whatsoever time for alerts or requests to fix account issues. For example, you may need to verify your identity on Google Pay before being able to purchase using your Google account. If you don't see any alerts or requests on Google Pay, exist enlightened that this pending accuse should either go through, typically within 1-fourteen business concern days, or disappear on its own during this time, if the payment is declined past your payment provider. If you are withal seeing a awaiting charge later this time, please contact your payment provider.

How to bank check a declined charge

Y'all tin can double check the status of your buy in Google Pay. Google Pay should show the transaction status every bit "Declined". Run across our tips in the section to a higher place for how to fix a declined payment.

If your billing argument is still showing a "Pending" charge for this payment, this should get away on its own within i-14 business days or disappear on its own during this time, if information technology is declined. If you are all the same seeing a pending accuse afterwards this time, please contact your payment provider.

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